Refund and Cancellation Policy

Last updated: 6 September 2026

Before payment

The keepsake bundle is optional. You can close checkout before completing payment and continue viewing, copying the celebration link, or sharing a single-photo card for free.

When to request a refund

Email wishhappybday@gmail.com within 7 days of payment if you were charged twice, charged the wrong amount, or the video and collage unlock was never delivered and we cannot restore it. Include the celebration URL and Razorpay payment or order ID. Do not send complete card, bank-account, or UPI details.

Because access is a digital service delivered immediately, we do not normally refund a successfully delivered unlock only because you changed your mind or your device does not support a preferred export format. Every celebration expires 24 hours after creation, and the keepsake payment does not extend it. Expiry after a successfully delivered unlock is therefore not by itself a refund reason. This does not limit any rights that applicable law gives you.

How refunds are handled

We review the payment and access record before approving a refund. Approved refunds go back through Razorpay to the original payment method. Razorpay and your bank or payment provider control the final processing time. Files already downloaded cannot be recalled.

See the delivery policy, terms, and contact page for related details.